Customer Service

Customer Service – Miso Pet

At Miso Pet, we are committed to providing a smooth, secure, and satisfying shopping experience for pet owners. Whether you’re purchasing toys, accessories, or everyday supplies for your pets, our goal is to make every step—from ordering to delivery—simple, transparent, and reliable.

Shipping Information

  • Order Processing: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Carriers: We ship using trusted carriers such as USPS and FedEx, with tracking provided on all orders.
  • Shipping Costs: Calculated at checkout based on order size, shipping method, and destination.
  • Estimated Delivery: USPS Ground Advantage (3–5 business days), USPS Priority Mail (≈3 business days), or FedEx 2-Day.
  • Domestic Shipping Only: We currently ship within the United States.
  • Free Shipping: Occasional promotions may include free shipping. Subscribe to our updates for announcements.

For full details, please review our Shipping & Delivery Policy.

Returns, Exchanges & Replacements

  • Return Window: Most unused items may be returned within 30 days of delivery.
  • Prepaid Return Label: A prepaid return label may be provided to simplify the return process.
  • Return Instructions: Please follow the steps outlined in our Return & Refund Policy.
  • Exchanges: Defective, damaged, or incorrect items are handled promptly.

Ordering & Payments

  • 24/7 Online Ordering: Place orders securely at any time through our website.
  • Accepted Payments: Major credit cards including Visa, Mastercard, American Express, and Discover.
  • Currency: All prices are listed in U.S. Dollars (USD) and may change without notice.
  • Promotions: Special offers and discounts are available through email sign-ups and seasonal sales.

Account & Order Management

  • Order Tracking: Log into your account to view order status and shipping updates.
  • Account Details: Update billing, shipping, and login information from your account dashboard.
  • Order History: Access previous orders and receipts for easy reordering.

Privacy & Security

  • Secure Checkout: All transactions are protected using SSL encryption.
  • Privacy Commitment: We respect your privacy and never share personal data without consent.
  • Data Protection: Customer information is stored securely and handled responsibly.

By using our website and placing an order, you agree to our Terms & Conditions.

Contact & Support

If you have questions or need assistance, our customer support team is here to help during business hours.

Email: misopet.help@gmail.com
Phone: +1 (917) 730-4795
Store Name: Miso Pet

Business Address:
AQUAFISH LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Frequently Asked Questions (FAQ)

Before contacting support, you may find quick answers in our FAQ section regarding:

  • Product details and general usage for pet toys and supplies
  • Order tracking and delivery updates
  • Returns, refunds, and exchanges
  • Account access and secure checkout

Additional Support & Resources

Miso Pet goes beyond basic support by offering helpful resources for pet owners, including:

  • Simple product guides for different types of pets
  • Tips for organizing and maintaining pet supplies
  • Helpful advice for first-time pet owners
  • Updates on promotions, seasonal offers, and new arrivals